TenantGenie AI

Terms of Service

Effective Date: February 7, 2026

Welcome to TenantGenie AI, operated by DFM Capital LLC. By accessing or using our platform at tenantgenie.ai, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the service.

1. Description of Service

TenantGenie AI is a property maintenance management platform that helps property managers coordinate maintenance requests, dispatch vendors, communicate with tenants, and track work orders. The platform includes AI-powered features for maintenance triage, cost estimation, and knowledge base generation.

2. Accounts & Registration

  • You must provide accurate information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • Property managers are responsible for the accuracy of tenant and vendor information they enter into the platform.
  • You must be at least 18 years old to use the service.

3. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose
  • Send spam, unsolicited messages, or messages unrelated to property management through the platform
  • Attempt to gain unauthorized access to other users' accounts or data
  • Interfere with the operation of the service
  • Upload malicious code or content
  • Reverse engineer, decompile, or disassemble any part of the platform
  • Scrape, crawl, or use automated means to access the service without our prior written consent
  • Sublicense, resell, or redistribute access to the platform to third parties

4. Your Legal Compliance

You are solely responsible for ensuring that your use of TenantGenie AI complies with all applicable federal, state, and local laws, including but not limited to:

  • Fair housing laws (federal, state, and local)
  • Landlord-tenant laws in your jurisdiction
  • The Telephone Consumer Protection Act (TCPA) and any state telemarketing laws when sending SMS messages through the platform
  • Data protection and privacy laws applicable to the personal information you collect and manage
  • Building codes, safety regulations, and maintenance requirements

DFM Capital LLC provides a technology platform and does not provide legal, regulatory, or compliance advice. You should consult with qualified legal counsel regarding your obligations. DFM Capital LLC shall not be liable for any fines, penalties, or legal consequences arising from your failure to comply with applicable laws.

5. SMS Messaging Program

Program name: TenantGenie AI Property Notifications

Description: TenantGenie AI sends SMS messages to tenants and vendors on behalf of property managers for work order notifications, maintenance reminders, vendor dispatch alerts, and property management communications.

Message frequency: Message frequency varies based on property management activity. You may receive multiple messages per week during active maintenance periods.

Message and data rates: Standard message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

Opt-out: You can opt out of SMS messages at any time by replying STOP to any message from TenantGenie AI. You will receive a confirmation message and no further SMS messages will be sent.

Help: For help, reply HELP to any message or contact us at frank@dfmre.com.

Carriers are not liable for delayed or undelivered messages. Phone numbers and SMS consent data will not be shared with third parties for marketing purposes.

6. Intellectual Property

The TenantGenie AI platform, including all software, algorithms, designs, user interfaces, documentation, the Playbook knowledge base system, and all aggregated or anonymized data and insights derived from platform usage, are the exclusive property of DFM Capital LLC and are protected by copyright, trademark, trade secret, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your internal property management purposes in accordance with these Terms. This license does not grant you any ownership interest in the platform or its intellectual property.

You may not copy, modify, distribute, sell, or lease any part of the platform, nor may you reverse engineer or attempt to extract the source code, except where prohibited by law.

7. Data Ownership

You retain ownership of all data you enter into TenantGenie AI, including property records, tenant information, vendor details, and work order data. We do not claim ownership of your content.

You grant us a limited, worldwide, royalty-free license to use, process, and store your data solely to provide and improve the service, including generating AI-powered insights within your organization and creating aggregated, anonymized data sets that do not identify you or your tenants. This license survives termination solely with respect to anonymized, aggregated data already created.

8. AI Features & Disclaimer

TenantGenie AI uses artificial intelligence for maintenance triage, troubleshooting suggestions, cost estimation, vendor ranking, and knowledge base generation.

AI-generated content — including cost estimates, priority assessments, triage recommendations, troubleshooting steps, and vendor suggestions — is provided for informational purposes only and does not constitute professional, legal, financial, engineering, or construction advice.

AI outputs may be inaccurate, incomplete, or inappropriate for your specific situation. You are solely responsible for independently verifying all AI-generated information before making decisions or taking action. You assume all risk associated with reliance on AI-generated content. DFM Capital LLC expressly disclaims all liability for any damages, costs, or losses arising from your reliance on AI-generated outputs, including but not limited to incorrect cost estimates, misdiagnosed maintenance issues, or inappropriate repair recommendations.

9. Pricing, Billing & Refunds

TenantGenie AI may offer free and paid plans. Pricing details are available on the platform. We reserve the right to change pricing with 30 days' notice to affected users.

All subscription fees are non-refundable except as expressly required by applicable law. If you cancel your subscription, you will retain access through the end of your current billing period, but no partial refunds will be issued for unused time. Downgrading your plan does not entitle you to a refund or credit for the difference.

10. Service Availability & Modifications

We strive to maintain high availability but do not guarantee uninterrupted, error-free, or secure access. We may perform maintenance, updates, or experience downtime without prior notice.

We reserve the right to modify, update, or discontinue any feature or functionality of the platform at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the service or any part thereof.

11. Third-Party Services

The platform relies on third-party services to operate, including but not limited to Vercel (hosting), Neon (database), Twilio (SMS), Resend (email), Anthropic (AI), Stripe (payments), Sentry (error monitoring), and Google (location services).

DFM Capital LLC is not responsible or liable for any failures, outages, errors, data loss, or service interruptions caused by third-party service providers. We do not warrant the availability, accuracy, or reliability of any third-party service. Your use of the platform is subject to the terms and conditions of these third-party providers.

12. Limitation of Liability

To the maximum extent permitted by law, DFM Capital LLC and its officers, directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, arising from or related to your use of or inability to use the service, even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims related to the service shall not exceed the lesser of (a) the amount you actually paid us in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100).

These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise) and even if any limited remedy fails of its essential purpose.

13. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, reliability, availability, or uninterrupted operation.

DFM Capital LLC does not warrant that the service will meet your requirements, that the results obtained from the service will be accurate or reliable, or that any errors in the service will be corrected. No advice or information, whether oral or written, obtained from DFM Capital LLC or through the service shall create any warranty not expressly stated in these Terms.

14. Indemnification

You agree to indemnify, defend, and hold harmless DFM Capital LLC and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or in any way connected with:

  • Your access to or use of the service
  • Your violation of these Terms
  • Your violation of any applicable law or regulation, including fair housing laws and TCPA
  • Your violation of any third-party rights, including privacy and intellectual property rights
  • Any content or data you submit to the platform
  • Any SMS messages sent through the platform on your behalf
  • Any dispute between you and your tenants, vendors, or other third parties

This indemnification obligation shall survive the termination or expiration of these Terms and your use of the service.

15. Termination

You may cancel your account at any time. We may suspend or terminate your access immediately and without notice if you violate these Terms, engage in conduct that we reasonably believe may expose DFM Capital LLC to legal liability, or for any other reason at our sole discretion with 30 days' notice.

Upon termination: (a) your right to use the service ceases immediately; (b) we may delete your data after 30 days; (c) any outstanding fees become immediately due and payable; and (d) the provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 6, 8, 12, 13, 14, 16, 17, 18, 19, and 20.

16. Dispute Resolution & Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Agreement to Arbitrate: You and DFM Capital LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, the service, or the relationship between you and DFM Capital LLC (collectively, "Disputes") shall be resolved exclusively through final and binding individual arbitration, rather than in court, except that either party may bring individual claims in small claims court if they qualify.

Arbitration Rules: Arbitration shall be conducted by JAMS under its Streamlined Arbitration Rules and Procedures, or by another mutually agreed-upon arbitration provider. The arbitration shall take place in Maricopa County, Arizona, or at another mutually agreed-upon location. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver: YOU AND DFM CAPITAL LLC AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to frank@dfmre.com within 30 days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved exclusively in the state or federal courts located in Maricopa County, Arizona.

17. Limitation on Time to Bring Claims

Any cause of action or claim you may have arising out of or relating to these Terms or the service must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred. This limitation applies regardless of any statute of limitations to the contrary.

18. Force Majeure

DFM Capital LLC shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics or epidemics, war, terrorism, riots, government actions or orders, internet or telecommunications failures, power outages, cyberattacks, third-party service provider failures, or any other event beyond our reasonable control. During such events, our obligations under these Terms shall be suspended for the duration of the force majeure event.

19. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes via email at least 30 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the service and cancel your account before the changes take effect.

20. General Provisions

Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DFM Capital LLC regarding the service and supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

Waiver

No failure or delay by DFM Capital LLC in exercising any right under these Terms shall constitute a waiver of that right. A waiver of any provision shall not be deemed a waiver of any other provision.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. DFM Capital LLC may assign these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.

Notices

Notices to you will be sent to the email address associated with your account. Notices to DFM Capital LLC should be sent to frank@dfmre.com or by mail to the address below. Notices are deemed received when sent by email or three (3) business days after mailing.

21. Contact Us

If you have questions about these Terms, contact us at: frank@dfmre.com

DFM Capital LLC
2222 N Val Vista #14
Mesa, AZ 85205